Refund policy

1. Returns

All sales are final on our Products, except where:

• a Product is faulty;
• if a Product does not do what it is supposed to do;
• if incorrect Products were dispatched from us; or
• if otherwise required under Australian Consumer Law.
• You change your mind within 30 days of purchase.

Please contact Charles Parsons Group if you have a return enquiry, with details of your return and proof of purchase.  If a return is required, Charles Parsons Group will issue a Return Authorisation Number and shipping instructions ( Return Authorisation).  Please ensure that you have received a Return Authorisation as Charles Parsons Group will not be responsible for any lost and/or unauthorised returns.

If the Australian Consumer Law does not apply, we will rectify our failure to deliver the Products in the quantity or description of your order, if:

• you notify us of the failure within 14 days of the delivery giving us the details we request;
• you have not cut or used the Products; and
• the Products are in a new condition and in original packaging.

You must pay the cost of return shipping in accordance with Charles Parsons Group’s shipping instructions.  Once Charles Parsons Group determines that the product is faulty or that a return is required under the Australian Consumer Law, we will reimburse your purchase.

Please ensure that you adhere to our Shipping Policy regarding returns as you are responsible for the returned products until we receive them, and we will not accept any liability for any products that are lost

1.1 Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

We will honour our obligations under the Australian Consumer Law.

We recognise that in some countries, you might have legal rights as a consumer. If you are using our Products for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract.

1.2 Manufacturer’s Warranty

Some Products may come with a Manufacturer’s Warranty, which operates in addition to your rights under Australian Consumer Law.  Please check the advertised Manufacturer’s Warranty period for each specific product.  The Manufacturer’s Warranty period commences at the time of purchase as specified on your receipt for purchase.  Spare parts are sold  without a Manufacturer’s Warranty unless advertised otherwise.  All freight costs associated with return of product for assessment under a Manufacturer’s Warranty is payable by the consumer until such time as we deem the item to be faulty.