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Warranty Terms

STANDARD WARRANTY PERIODS

Darche will replace or repair any Darche product at its discretion that is subject to faulty manufacturing or workmanship including materials.

CATEGORY DARCHE KOZI SERIES ECO SERIES
Swags 3 YEARS 4 YEARS 4 YEARS
Maxtreme® Swags LIFETIME N/A N/A
Roof Top Tents 3 YEARS 2 YEARS 4 YEARS
Tents 3 YEARS 2YEARS 4 YEARS
Shelters 3 YEARS 2 YEARS 4 YEARS
Awnings / Walls / Annex 3 YEARS 2 YEARS 4 YEARS
Furniture 2 YEARS 1 YEAR 3 YEARS
Sleeping Gear 2 YEARS 1 YEAR 3 YEARS
Camp Gear 2 YEARS 1 YEAR 3 YEARS
Cooking 2 YEARS 1 YEAR 3 YEARS
Tableware 1 YEAR 1 YEAR 1 YEAR
Drinkware 1 YEAR 1 YEAR 1 YEAR
Bags 2 YEARS 1 YEAR 3 YEARS
Camping Accessories 1 YEAR 1 YEAR 2 YEARS
Lighting 1 YEAR 1 YEAR 2 YEARS

EXCLUSIONS

Darche’s warranty is only valid to the original purchaser and does not cover second hand ownership or products used for hire or commercial purposes.

Please retain your sales receipt of purchase. If you have purchased more than one Darche product, you may register them on the Product Registration page.

The above warranty is limited to manufacturing and material defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes damage caused by a jammed, snagged zipper, or excessive force applied to zipper causing failure. For the Air-Volution swags and tents, this also excludes accidental puncture or piecing of air poles.

CONSUMER RIGHTS

Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

* Due to our policy of continual product development, the specifications, colours and features may vary.

MAKING A WARRANTY CLAIM

To submit a claim in relation to the above manufacturer’s warranty please ensure you have a copy of your receipt of purchase available, you will also need to provide at least one photo to illustrate the product issue you are experiencing. Please fill out the form below (note all fields are mandatory), once submitted you will receive an email confirmation containing a five digit claim number, please be sure to reference this number in all future correspondence regarding your warranty claim.If you require assistance with submitting your warranty claim please contact the store the product was purchased from, they will be happy to assist you with this process.

If you have purchased directly from the Darche website please get in touch via info@darche.com.au for assistance with submitting your claim. Please note no warranty claim can be assessed prior to this form being completed and submitted.

DARCHE WARRANTY

Darche will replace or repair any Darche product at its discretion that is subject to faulty manufacturing or workmanship, including materials, under normal use. If approved, the product will be repaired or replaced as appropriate.

If the product has been discontinued, it will be replaced with the most similar model from the current range. Darche reserves the right to determine the reasonable cost of repair.

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