Thank you for purchasing Darche Outdoor Gear.
Warranty registration takes only a few minutes. Registering your purchase helps us manage any warranty claim or product issues, and allows us to contact you with any technical, performance or safety related matter specific to your purchase. Registering also allows us to provide you with faster customer service. If you choose to, it also enables us to get in touch with you on special offers, invitations to events, new product information and other relevant information.
Darche Outdoor Gear
PO BOX 400
Thomastown, VIC 3074, Australia
This manufacturer's warranty will not be valid if your product was not registered.
Please enter your details below to validate your warranty. (Please note: you must retain your in store proof of purchase)
Darche Max-Treme® Swags - Lifetime (Exclusions Apply)
Darche Air-Volution™ - 2 Years
Darche Swags - 2 Years
Darche Tents and Shelters - 2 Years
Sleeping Gear - 1 Year
Gear and Swag Bags - 5 Years
Furniture - 2 Years
Darche Roof Top Tents - 2 Years
Awnings, Annexes - 1 Year
Camping Accessories - 1 Year
Darche will replace or repair any Darche product at its discretion that is subject to faulty manufacturing or workmanship including materials.
The above warranty is limited to manufacturing and materials defects. Not including damage caused by misuse or abuse, wear and tear, condensation, extreme weather, accidents, incorrect set up, damage caused by mould, insects, animals or children. This also excludes broken poles and damage caused by a jammed, snagged zipper or excessive force applied to zipper causing failure. For the Air-Volution swags and tents, this also excludes accidental puncture or piercing of air-poles.
Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
* Due to our policy of continual product development, the specifications, colours and features may vary.
MAKING A CLAIM
To make a claim in relation to the above manufacturers warranty please ensure you retain your sales receipt of purchase. Please fill out the form below and we will be in touch with you shortly. If you require additional assistance, please phone 1300 367 695 or email firstname.lastname@example.org to discuss and arrange your claim. Product subject to warranty will be sent to Darche, 75 Heyington Avenue, Thomastown, Victoria 3074. All freight costs associated with return of product for assessment is payable by consumer.