Terms & Conditions


1.     Contract (a) If you and we sign an attached Credit Application or these terms they apply to all our supplies to you. Each Director who signs is also bound by these terms. (b) If you do not sign a Credit Application or these terms but place orders with us after you receive these terms, you are accepting our offer to you to make supplies to you on these terms. (c) These terms replace all other arrangements between us and any terms that you may seek to impose.

2.     Payment (a) You must pay us within 30 days of the end of the month for which we give you an invoice, or within the period that we agree with you in writing from time to time. If we do not give you credit you must pay us, at our option, before or when we deliver to you. (b) You must pay a deposit for an order in the amount and at the time we ask. (c) You must pay us in immediately available funds, without set-off, counterclaim or any withholding and free and clear of and without deduction for any taxes. (d) You must pay us interest on all amounts not paid when due at National Australia Bank’s Benchmark Business Lending Indicator Rate, from time to time plus 3% per annum from the due date up until the time of actual payment (whether before or after any judgment). We may capitalise interest monthly from the due date. (e) If any GST is payable in connection with a supply under these terms the amount payable for the supply is increased by the same amount of GST that is payable on the supply. (f) We will apply any money you pay us in the order we choose.

3.     Fees You must pay us, when we ask any fees and charges, including but not limited to small order handling fees, freight administration fees, any return charges and credit cash administration fees, in the amounts and at the times we publish from time to time.

4.     Goods We sell goods to you on the basis of the description we apply to them and no other description applies. You rely on your own knowledge, experience and testing in selecting the goods. You do not rely on our skill or judgment.

5.     Orders You authorise your employees and agents to make orders for you. Each time you make an order you warrant that you are solvent and there are no circumstances which suggest that you may not be able to pay us on time. We may accept your orders in full, partially or we may reject them. Please note our minimum invoice amount is AUD$100 or to the discretion of management.

6.     Credit Limit The Credit Limit is the amount we include in the schedule or we tell you from time to time in writing. We may review the Credit Limit periodically and we may vary it at any time by notice to you. In varying it we will take into account your average purchases from us. You must not exceed the Credit Limit we set for you from time to time and if you do we may refuse to supply you with goods or services on credit or accept orders from you.

7.     Title and Personal Property Securities Act 2009 (‘the Act’):Until you pay us in full for the goods: (a) we retain full legal and equitable title in them; (b) you hold the goods for us as bailee or fiduciary and you must store them securely and separately from other items and mark them clearly as our goods; (c) you must not dispose of the goods or any interest in them or alter or use them in any manufacturing process; and (d) if you dispose of the goods, alter or use them in a manufacturing process, you must hold the proceeds of sale of the goods or the products they become, on trust for us and pay them to us when we ask. Possession of the goods supplied to you by us is transferred to you on the basis that we may retain a purchase money security interest pursuant to the Act in the goods and we may require the facilitation of a registered Financing Statement under the Act. You agree to execute any documents, provide all necessary information and do anything else required by us to ensure that the security interest constitutes a “Perfected Security Interest” as defined in the Act and which will have priority over all other security interests in the goods. You will, upon demand, pay all of our expenses and legal costs on a solicitor/client basis in or in connection with the registration of a financing statement or financing change statement relating to the security interest created by this agreement.

8.     Risk Risk in the goods passes to you when they leave our warehouse. You are liable for their loss and must adequately insure them. If we ask you must give us evidence of their insurance.

9.     Delivery We will deliver the goods you order to the Delivery Address or the other place you specify in writing at the time of ordering. If goods are in stock and depending location delivery timeframe is normally 3 – 5 working days.  The goods are taken to be delivered if we or our agent obtain a receipt or delivery docket signed by a person at the destination. If the destination is unattended we may deliver the goods by leaving them at the destination. If we give you a delivery time, it is an estimate only. We will attempt to achieve it, but we are not liable for any delay.

10.   Faulty Goods We will rectify our failure to deliver goods of the quantity or description you order if: (a) you notify our Customer Service Section of the failure within 14 days of our delivery giving us the details we request; (b) you have not cut or used the goods; and (c) you return the faulty goods to us promptly or when we ask.

11.   Our Liability Unless these terms specify otherwise: (a) all warranties and implied terms are excluded, except if the exclusion would avoid this provision. If a warranty is not excluded, our obligation under it is limited, at our option to: (i) in the case of services, supplying the services again or paying the cost of having those services supplied again; and (ii) in the case of goods, replacing the goods or supplying equivalent goods or paying the cost of either, or repairing the goods; (b) we are not otherwise liable to you for any loss or damage in connection with our dealings with you. In no case are we liable to you for any indirect, consequential or special loss or damage including loss of income, profit or economic loss.

12.   Returns and Cancellations You may only return goods if we authorise the return in writing. You may not cancel an order unless we agree in writing.

13.   Not Supply We may at any time refuse to supply you with goods or services on credit or accept orders from you.

14.   Default If you do not pay any amount when due or you otherwise breach a provision of these terms; you have an administrator, receiver or receiver and manager appointed to you or any of your property, a mortgagee takes possession of any of your property, any step is taken to wind you up, you enter into a compromise or arrangement with your creditors or any class of them, you cannot pay your debts when due or you commit an act of bankruptcy, you are liable to pay all amounts you owe us and we may: (a) terminate any contract with you; (b) require you to return to us any goods for which payment is not made; (c) without notice enter into any premises where the goods are stored and do all things necessary to retake possession of them; and (d) retain or sell the goods.

15.   Intellectual Property You grant us the right to use the Intellectual Property relating to the goods (and the right to allow other persons to use it) to make the goods you order and if you do not pay for them on time, to market and sell them to other persons without recourse to us. You warrant that you have the right to have us make goods to the specification you order from us and to grant us these Intellectual Property rights. You will sign all documents we require to give effect to this clause. Intellectual Property includes trade marks, copyrights, know-how, and design.

16.   Indemnity You must pay us, on demand any loss or damage we suffer or cost or expense we incur because: (a) you cancel an order or return any goods; (b) of your breach of these provisions; (c) you do not pay us on time; (d) of any action we need to take against you; or (e) of any claim that we have infringed any Intellectual Property in connection with the goods.

17.   Guarantee and Indemnity (a) The Directors unconditionally and irrevocably guarantee the due and punctual payment of all money due to us by you, whether alone or jointly, actually or contingently (Guaranteed Money) and must pay it to us on our demand without set-off, deduction, condition or withholding. (b) The Directors unconditionally and irrevocably indemnify us against any loss incurred by us because of any failure by you to pay any of the Guaranteed Money to us on time or because the Guaranteed Money is not recoverable from you or from any Director under this clause and you must pay it to us on demand. (c) The Directors assume these obligations because we agree to grant credit to you or agree to delay demanding that you pay us immediately. (d) This guarantee is a continuing guarantee and indemnity and is only discharged by the payment of all the Guaranteed Money to us. This guarantee operates as a principal obligation and is not to be treated as ancillary or collateral to any other obligation. (e) Our liability is not affected by anything including: (i) us giving you or a Director time or other indulgence; (ii) the variation or assignment of any agreement; (iii) an agreement or transaction being void, voidable or unenforceable; (iv) any composition of debts by you or a Director; (v) the release of you or a Director including a release by novation; (vi) the release, variation or impairment of or failure or neglect to recover under any security; (vii) the incapacity of you or a Director; (viii) one or more of the persons named as a Director not signing this document; and (ix) us acting to the prejudice of you or a Director. (f) Until the Guaranteed Money has been paid in full to us: (i) we are under no obligation to marshal in a Director's favour any security held by us or any funds or assets that we may be entitled to receive or have a claim on; (ii) a Director may not raise a defence, set-off or counterclaim available to him or her, you or a co-surety against us in reduction of his or her liability under this guarantee; (iii) a Director is not entitled to claim by contribution, subrogation, indemnity or otherwise the benefit of any security or guarantee or document held by us for the payment of the Guaranteed Money. (g) If you or a Director is wound up, dissolved or has a receiver, receiver and manager or administrator appointed or enters into a scheme of arrangement or compromise with creditors or becomes a bankrupt or dies: (i) a Director may not, but must if requested by us, prove for every debt, liability or obligation and enforce every security granted to him or her against the estate or assets of you or a co-surety; (ii) we on behalf of a Director may prove for any money which the Director could have claimed but for this agreement; (iii) any asset or other dividend realised by a Director must be accepted and held on trust for payment to us to the extent that the Guaranteed Money has not been paid and discharged in full; (iv) the Directors irrevocably appoint us as their attorney to do all of the things specified in this sub-clause. (h) The Directors' liability continues and extends to all amounts which are paid to us by you but which we are obliged to repay on the ground of preference or otherwise. This sub-clause survives the termination of this agreement. (i) If a claim that all or part of any payment or transaction relating to the Guaranteed Money is void or voidable is upheld, cancelled or compromised our liability is the same as if the payment or transaction or any release made relating to it had not been made and the Directors must do all things necessary to restore to us any guarantee or security held by us immediately before the payment or transfer. The Directors must pay us all costs and expenses, including our legal fees on a full indemnity basis, we incur relating to the claim.

18.   Charge & Security In this clause, property means: (i) prior to the Registration Commencement Date pursuant to the Act both real and personal property or (ii) real property after the Registration Commencement Date pursuant to the Act. You hereby charge in our’ favour all of its estate and interest in any property that it owns now or in the future with due payment to us of all monies owing or may become payable in accordance with this agreement. You irrevocably appoint us (from time to time) as its duly constituted attorney to execute in its name, any real property mortgage, bill of sale or consent to any caveat we may choose to lodge against real property that it may own in Australia to secure any amount advanced on credit, notwithstanding that such sum may not be due for payment. The Customer hereby charges in our favour all monies due and payable to the Customer under any contract held by it in respect of which the Customer purchased goods from us and here-by assigns all rights, powers and remedies conferred upon sub-contractors under any legislation or otherwise as if all monies due and owing by you to us were monies due and owing under the sub-contract. You undertake to disclose all charges or encumbrances granted over its property and agree not to grant any further charges or encumbrances over its property without first obtaining our written consent.

19.   Notices All notices in connection with these terms must be in writing and sent to the address, facsimile or email set out in the schedule, or other address, facsimile or email the recipient has notified the sender for the purpose of this provision. A notice sent by post is taken to be delivered 2 days after posting, or if sent by facsimile or email, on completion of the transmission.

20.   General (a) Our records are conclusive about the amount you owe us. (b) Any certificate we or one of our employees sign showing the amount you owe us as at a time is conclusive. (c) You may not assign any of your rights under these terms. (d) We may add to or vary these terms, except in relation to the agreed price for ordered goods, at any time by giving you at least 7 days notice. Any other change must be in a document signed by you and us. (e) A waiver is only effective if it is in writing. (f) If you are the trustee of a trust, you are liable to us personally as well as in your capacity as trustee. If you are a corporation, you must notify us when there is a change to your directors or a material change in your shareholders. (g) These terms are governed by New South Wales law and you are subject to the jurisdiction of its courts.

21.   Interpretation In these terms, headings do not affect interpretation and GST means goods and services tax; we means any of Charles Parsons & Co Pty Ltd ACN 000 008 668; S&R Fashions Pty Ltd ACN 092 609 866; KS Textiles Pty Ltd ACN 007 013 934; and Rapee Pty Ltd ACN 001 712 938 or those which sign the Credit Application or these terms, as relevant, and us and our have a corresponding meaning; you means the person described in the schedule as Customer and your has a corresponding meaning; schedule means the schedule to the attached. Credit Application or these terms, and words assigned a meaning in the schedule have that meaning in these terms. Also, the singular includes the plural and vice versa; person includes a firm or body corporate, an incorporated body, association or authority; a reference to a person includes its executors, administrators, successors and permitted assigns; and where two or more persons are a party, they are bound jointly and severally.



PAYMENT and security

The Darche online store only accepts payments through our website (www.darche.com.au). We use eWay as the payment gateway. Payments can be made by VISA or MasterCard. We are unable to accept cheques or bank transfers.

Protecting your personal and order information is a priority at Charles Parsons. As such we have created a secure transaction environment. All customer information is stored in a secure MySQL database located on an Apache/Linux web server located in Melbourne, Australia. All data stored in this database is encrypted using a 128bit SSL certificate and is monitored for any malicious activity.

(SSL) technology is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information. No credit card details are stored locally or attached to a user’s name or profile. All credit card and personal payment information will be stored through eWay, Australia largest payment gateway provider, for the use of refunds or subscription payments only.

All customer data is backed up on a weekly basis and stored in a secondary encrypted server located in Melbourne, Australia for the use of retrial in case a malicious attack occurs.


Please check the advertised Warranty period for each product listed in the Darche Spares store. Products are sold with the Warranty period applied at the time of purchase. Spare Parts are sold WITHOUT a Warranty unless advertised otherwise.

If you have any questions regarding your purchase, please do not hesitate to contact us during our normal business hours of Mon-Fri, 8.30am-5pm EST by phone on 1300 367 695 or email at info@darche.com.au. Product subject to any warranty claim will be sent to Darche, 75 Heyington Avenue, Thomastown, Victoria 3074. All freight costs associated with return of product for assessment is payable by the consumer.


Darche makes all reasonable efforts to achieve and where possible exceed the following delivery expectations:

Deliveries within Australia: 3 to 10 working days from receipt of order.

Postage: Postage is currently free of charge, but subject to change. Alternatively, purchases can be arranged to be collected from 75 Heyington Ave, Thomastown, VIC, 3074.

Our online store is currently only shipping products within Australia.

Depending on where you live, we use either Australia Post, Toll Ipec, Hunters Transport, WA Freight Group or an alternative carrier(s). Please note that all of these carriers require you to sign for package. Goods will be delivered during normal business hours and cannot be delivered to Australian P.O. Boxes. Note: Darche takes no responsibility for lost orders if customers provide incorrect address details.

Charges: All prices are in Australian Dollars.

International Delivery: Currently we do not ship to addresses outside of Australia. For more information about international orders please contact us at info@darche.com.au or view or International Distributors here.


All sales are Final on the Darche online store unless you meet one of the following conditions:

·         The product is faulty,

·         The product does not do what it is supposed to do, or

·         Incorrect goods were dispatched from Darche.

We do not offer refunds or exchanges if you change your mind or if you purchased the wrong model/size.

In the first instance, please contact Darche via phone on 1300 367 695 or email at info@darche.com.au, regarding any exchange/refund return of product prior to return within 14 days of original dispatch date.

For any returns, product needs to be returned in a new condition and in the original packaging, along with the Darche/Charles Parsons invoice. Before returning, you must obtain a Return Authorisation Number and shipping instructions. Darche will not be responsible for any lost and/or unauthorised returns. Customers are responsible for the cost to send product back to us, unless one of the above conditions has been met.


Colours depicted should be used as a guide only - we have made every effort to display the colour of our products as accurately as possible.

 * Due to our policy of continual product development, the specifications, colours and features may vary.


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled.


Please read our terms and conditions carefully as making a purchase signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.

·         By submitting an order, you agree to be bound by these terms and conditions.

·         We reserve the right to cancel orders at any time.

·         Prices and products are subject to change at any time without notice.

·         We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.

·         Despatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

·         Amendments to orders can be made by contacting Darche. If you require additional assistance, please email or telephone, and discuss with the Darche Customer Service team who will then receive permission to change the order. If an order has already been despatched, then postage/freight costs will apply.

·         Order must be paid for in full prior to delivery.

·         All prices are in Australian Dollars and include G.S.T (Goods & Services Tax)

·         You have read and understood our Terms & Conditions.

·         We collect site traffic information so we can continually improve site content and design. This does not provide information relating to individual users and only provide generalised information relating to pages viewed by customers.


If you have any questions, please don’t hesitate to contact us.

·         Phone     1300 367 695

·         Fax         03 9380 3630

·         Email     info@darche.com.au

·         Web:     www.darche.com.au

75 Heyington Ave
Thomastown, VIC, 3074

A brand by Charles Parsons.


1. Information on how to enter and the prize forms part of the terms and conditions of entry. Entry into the Promotion is considered acceptance of these terms and conditions.

2. The Participant is responsible for ensuring his or her familiarity with the conditions of entry at the time of participation. The Promoter’s decision not to enforce a specific restriction (whether communicated to a Participant or not) does not constitute a waiver of that restriction or of the conditions of entry generally.

3. Entry is open to Australian residents only, aged 18 years or older. The Promotion commences on Monday 26th February, 2018 and closes 11.59pm (EST) Sunday 4th March, 2018 ('Promotion Period').  Entries will be deemed to be received at the time of receipt by the Promoter and not at the time of transmission by the Participant.

4. Officers, employees, successors or assigns of the Promoter, the “Promoter” being Darche, a division of Charles Parsons & Co Pty Ltd, 75 Heyington Avenue, Thomastown VIC 3074 ACN: 000 008 668, and their parent companies, agencies in the Competition, as well as immediate family of any of them are ineligible to enter.

5. Any costs associated with entering remain the responsibility of each Participant and are dependent on the internet service provider used.

6. Entry is via the Internet. To be eligible, a Participant with a Facebook account must follow vote for their preferred prize option and in the entry form, providing their full name, email address, phone number and postcode during the Promotion Period. By entering, participants agree that their email address will be added to the Darche emailing database. The entry must incorporate all of the requirements mentioned above – incomplete entries are not eligible to enter the Promotion. The winner will be chosen at random at Darche head office on (EST) the week beginning Monday 5th March, 2018 at 75 Heyington Avenue, Thomastown VIC. The Promoter’s decision is final and binding and no correspondence will be entered into.

8. No responsibility is accepted for late, lost, incorrectly submitted, corrupted or misdirected entries whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission, interruption, communications failure or otherwise. Entries that do not comply with these terms and conditions, are incomplete, or submitted or received by the Promoter after the closing date will be declared void.

9. The winner will be notified during the week beginning Monday 5th March 2018 via email provided in their entry. The winner will also be contacted via phone number provided in their entry. The winner’s name will also be published on www.facebook.com/darcheoutdoorgear on (EST) Monday 3rd April, 2017. Additionally, the winner’s name will be published on Darche’s Twitter site: twitter.com/darcheoutdoor. Darche may at its absolute discretion also publish the winner’s name on its corporate websites, at www.darche.com.auwww.charlesparsons.com.au and/or its e-newsletter.
10. There will be one winner. The winner will win one of the following prizes based on their vote:

Eclipse 2m Awning and Xtender 2 (valued at RRP $979.90)


Eclipse 2m Awning and Eclipse 225 Awning Annex (valued at RRP $759.90)

The prize will be shipped free of charge to any Australian address. You must be willing to give us your name, contact phone number, email address and physical mailing address if you are the winner. The prize will not be sent to a PO Box. The Promoter will not be liable for any damage in transit to the prize.  Prize is not transferable or exchangeable or redeemable for cash or any other goods. The Promoter accepts no responsibility for any variation in the value or availability of the prize.

11. If the prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal (or greater) value and/or specification.

12. Whilst best efforts will be made to contact the winner, in the event that for any reason the winner cannot be notified after reasonable attempts, then the prize will be forfeited by the winner. The reason for this is to ensure enough time is left for the prize to be sent to the winner before the Easter Long Weekend dated Friday 30th March – Monday 2nd April 2018. If the prize remains unclaimed after Monday 19th March 2018, a new winner will be selected and contacted on Tuesday 20th March 2018. It will be endeavoured, however it cannot be guaranteed that the new winner will receive their prize prior to the Easter Long weekend dated Friday 30th March – Monday 2nd April 2018.

13. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from participation in or down-loading any materials in this Promotion.  

14. Participants consent to the Promoter using their name, likeness and/or image in the event they are a winner in any media for an unlimited period without remuneration for the purpose of promoting this Promotion (including any outcome).

15. The Promoter reserves the right, in its sole discretion, to disqualify any individual for tampering with the entry process; acting in violation of these terms and conditions; acting in an unsportsmanlike or disruptive manner; or acting with the intent to annoy, abuse, threaten or harass any person. If the winner’s Facebook account name does not match the winner’s actual name, the winner will be disqualified.

16. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or Participant; or (f) use of a prize.

17. The Promoter reserves the right to conduct a security validation check at its absolute discretion.

18. The Promoter reserves the right to contact a Participant at any time after receiving an entry, during or after the Promotion Period.  

19. The Promoter collects personal information in order to conduct the Promotion and for promotional purposes. Entry is conditional on a Participant providing this information. A Participant understands that they are providing their information to Darche and not to Facebook. Darche’s privacy policy can be found at http://www.darche.com.au/privacy-policy/.

20. Entry and continued participation in the Promotion is dependent on Participants following and acting in accordance with the Facebook Statement of Rights and Responsibilities, which can be viewed at http://www.facebook.com/terms.php

21. This Promotion adheres to the terms and conditions set out in the Facebook guidelines which can be found at: http://www.facebook.com/promotions_guidelines.php#promotionsguidelines.

22. This Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. Participants understand that they are providing their information to the Promoter and not to Facebook or Instagram. The information a Participant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaint about this Promotion must be directed to the Promoter and not to Facebook or Instagram.

23. All Participants unconditionally and irrevocably release and discharge Facebook and Instagram from any and all liability in relation to the Promotion.

24. This Promotion is governed by the laws of Victoria. Participants submit to the jurisdiction of the courts of that State.

25. The Promoter is Darche, A division of Charles Parsons & Co Pty Ltd, 75 Heyington Avenue, Thomastown VIC 3074 ACN: 000 008 668.