Customer Service

2021/2022 Christmas and New Year Shutdown period:

Please note that our Australian offices and warehouse will be closed for the Christmas and New Year holidays from 5.00pm on the 22nd of December 2021 and will re-open on the 5th of January 2022. Our New Zealand offices and warehouse will be closed from the 21st of December 2021 and will re-open on the 15th of January 2022.  Orders can be placed via our website between this period, however they will be processed once we re-open.

 

ORDERING

The easiest way to place your order with Darche is directly through our online store. In order to do so, you will need to register here with us and you are all set!

To become a wholesale trader with Darche, please provide your ABN during registration. Once we receive your application, one of our sales representatives will be in touch within 5 business days to verify your account and ensure we are a good fit for one another. Please contact us if you need help or would like to discuss the registration process.

If you are an existing customer and wish to place your order via phone, email or fax then please contact us at:

Phone:  1300 367 695 (AU) | 0800 327 243 (NZ)
Email:  info@darche.com.au
Fax:     +613 9380 3630

Mon-Fri: 9:00am - 4:00pm AEST

75 Heyington Ave Thomastown,
VIC, 3074 Australia

 

 

CUSTOMER SUPPORT

FOR PRODUCT ASSISTANCE - PLEASE VISIT DARCHE FAQ'S

FOR PRODUCT REGISTRATION - PLEASE VISIT CUSTOMER PRODUCT REGISTRATION

FOR WARRANTY TERMS AND WARRANTY CLAIMS - PLEASE VISIT DARCHE WARRANTY

If you still require further customer support, please contact our customer service team on:


Phone:  1300 367 695 (AU) | 0800 327 243 (NZ)
Email:  info@darche.com.au

 

SHIPPING INFORMATION

If you want to get your DARCHE gear delivered before the 25th of December:

If you wish your item(s) to arrive before Christmas (25th of December), please place your order(s) before the dates outlined below. Orders placed after the dates below will still be processed as per usual but may arrive in January 2022. *Please note that these dates assume interruption free freight services between now and the 25th of December. Due to ongoing shipping delays outside of our control we cannot guarantee that items ordered before the dates below will arrive at their stated times.

State and region Pre Christmas delivery order date
VIC Metro and Regional: 15/12/2021
NSW Metro: 14/12/2021
NSW Regional: 10/12/2021
QLD Metro: 10/12/2021
QLD Regional: 03/12/2021
SA Metro: 14/12/2021
SA Regional: 10/12/2021
WA Metro: 10/12/2021
WA Regional: 03/12/2021
NT: 01/12/2021

TAS:

New Zealand (for all New Zealand 

enquiries, please contact our

customer service team prior

to placing your order)

01/12/2012

10/12/2021

STANDARD SHIPPING RATES

AUSTRALIA

Normal Metropolitan Road Service

QLD, NT, WA and TAS 4-7 days*
SA, NSW, ACT 2-4 days*
VIC             1-3 days*

Non-Metropolitan Road Service

QLD, NT, WA and TAS 4-10 days*
SA, NSW, ACT 3-7 days
VIC             2-5 days*

NEW ZEALAND

NZ 3-10 days

 

* Estimated shipping times based on business days

IMPORTANT NOTICE: Darche does not deliver to PO BOX addresses.