Customer Service

Important Message - Coronavirus (COVID-19)

We are still open for business, just in a different way.

Due to a Stage 4 lock down in Metropolitan Melbourne, our offices at Thomastown will be temporarily closed from COB Wednesday 5 August for an expected 6 week period.

DARCHE staff are now working from home (where possible). While our phones are working, we recommend using either the Contact Us Page or email when contacting Customer Service and Key Account Managers.

Our warehousing and distribution services are open and operating at a reduced capacity. While we can process orders, we expect some delays in shipping times due to these new restrictions.

We will keep you updated as we progress through these uncertain times.

 

ORDERING

The easiest way to place your order with Darche is directly through our online store at www.darche.com.au. In order to do so, you will need to register here with us and you are all set!

To become a wholesale trader with Darche, please provide your ABN during registration. Once we receive your application, one of our sales representatives will be in touch within 5 business days to verify your account and ensure we are a good fit for one another. Please contact us if you need help or would like to discuss the registration process.

If you are an existing customer and wish to place your order via phone, email or fax then please contact us at:

Phone: 1300 367 695
Email:  sales@darche.com.au
Fax:     03 9380 3630

Mon-Fri: 9AM-4.30PM AEST

75 Heyington Ave Thomastown,
VIC, 3074 Australia

 

 

CUSTOMER SUPPORT

FOR PRODUCT ASSISTANCE - PLEASE VISIT DARCHE FAQ'S

FOR PRODUCT REGISTRATION - PLEASE VISIT CUSTOMER PRODUCT REGISTRATION

FOR WARRANTY TERMS AND WARRANTY CLAIMS - PLEASE VISIT DARCHE WARRANTY

If you still require further customer support, please contact our customer service team on:


Phone:  1300 367 695 (AU) | 0800 327 243 (NZ)
Email:  info@darche.com.au

 

SHIPPING INFORMATION

Due to COVID-19 restrictions, please expect delays to the below standard delivery times.

AUSTRALIA

Normal Metropolitan Road Service

QLD, NT, WA and TAS 4-7 days*
SA, NSW, ACT 2-4 days*
VIC             1-3 days*

Non-Metropolitan Road Service

QLD, NT, WA and TAS 4-10 days*
SA, NSW, ACT 3-7 days
VIC             2-5 days*

NEW ZEALAND

NZ 3-10 days

 

* Estimated shipping times based on business days

IMPORTANT NOTICE: Darche does not deliver to PO BOX addresses.